Temporary On Call TOC Service Desk Technician - Integration Innovation, Inc

Key Responsibilities

• Respond to on‑call tickets and incidents via phone, email, and remote tools during scheduled shifts.
• Diagnose and resolve Windows, networking, and peripheral issues for end users across multiple sites.
• Escalate complex problems to senior teams while documenting solutions in the ticketing system.
• Maintain accurate incident logs, follow ITIL processes, and contribute to knowledge base updates.
• Participate in after‑hours and weekend rotations as required to ensure continuous coverage.

Requirements

• 1+ year of experience in a help desk or service desk environment.
• Strong troubleshooting, communication, and customer‑service skills.
• Familiarity with ITIL framework and incident‑management best practices.
• Availability for flexible on‑call shifts, including evenings, weekends, and holidays.