Temporary Member Support Technical Specialist - orcid

ORCID is seeking an experienced and enthusiastic professional for the position o f fully remote Temporary Member Support Technical Specialist. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers!

The Role

ORCID is seeking a Temporary Member Support Technical Specialist to support all aspects of integrations and implementations with our members and service providers. The successful candidate will become a subject matter expert on ORCID’s API and registry, and integration best practices so that they can respond to technical support requests, troubleshoot issues, and provide technical training related to ORCID products and services. The ideal candidate should have experience with scholarly infrastructure and workflows as well as working knowledge of modern web API standards and technologies.

The position will be part of our Engagement team, reporting to the Director of Engagement. This is a fixed-term (up to nine months), full time role (40 hours/week) . Like all positions at ORCID, the role is fully remote. Candidates must be able to work during European standard business hours (Mon-Fri), with some recurring meetings between 1400 - 1800 UTC. Outside of these parameters, ORCID offers flexibility with your schedule.

Responsibilities

• Provide first-in-class technical support to ORCID members and service providers
• Increase the percentage of members who are fully integrated with ORCID systems
• Serve as a subject-matter expert regarding ORCID APIs, UIs, integrations, and all ORCID workflow capabilities and services
• Provide technical training to ORCID stakeholders (virtual and in-person)
• Liaise with the ORCID technical team for handling complex technical challenges
• Proactively identify integration improvements that can be made by ORCID members and advise on implementation.
• Coordinate technical issues with our partner organizations where needed
• Proactive attitude in identifying improvement areas for support, technical processes, and ways to increase operational efficiencies

Requirements and Qualifications

• Experience working with scholarly infrastructure systems
• Knowledge of scholarly workflows (E.g Repositories, Research Information Management Systems, Manuscript Submission, Grant Application, etc)
• Working knowledge of modern web APIs standards and technologies (particularly HTTP, REST, OAuth, XML and JSON) and experience troubleshooting issues related to APIs
• Ability to communicate technical concepts to both technical and non-technical audiences
• Comfortable providing both live support (via video conference) and offline support (via email and support tickets)