Temporary IT Service Desk Technician - NPR

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Document support requests and resolutions in a ticketing system.
• Assist with user account management and access provisioning.
• Escalate complex issues to senior IT staff when necessary.

Requirements

• Proven experience in an IT support or help desk role.
• Proficiency in troubleshooting common operating systems (Windows, macOS).
• Strong understanding of IT hardware and software.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.