onsite
Temporary Course Support Specialist - Computer Science - cornell
Software Engineer
Seeking a Temporary Course Support Specialist for the Computer Science department. This role involves providing technical assistance and support for courses, ensuring smooth operation of educational technology and resources.
About the role
Key Responsibilities
- Provide technical support and assistance to students and faculty for course-related software and platforms.
- Assist in the setup and maintenance of online learning environments and course materials.
- Troubleshoot technical issues related to course delivery and student access.
- Respond to inquiries and resolve problems efficiently, maintaining a high level of customer service.
- Collaborate with instructors and staff to ensure the effective use of educational technology.
Requirements
- Proven experience in technical support or a related customer-facing role.
- Familiarity with computer science coursework and educational technology tools.
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Excellent organizational and time management abilities.
Skills
customer supportcommunicationproblem solving