Telecom Support Analyst Level 3 - Metropolitan Transportation Authority

Job ID: 16685

Business Unit: MTA Headquarters

Location: New York, NY, United States

Regular/Temporary: Regular

Department:

Date Posted: Jul 27, 2026

Description

JOB TITLE:

Telecom Support Analyst Level 3

SALARY RANGE:

$69,092 - $98,703

DEPT/DIV:

Information Technology

SUPERVISOR:

Director, IT Telecom Services & Expense Mgmt.

LOCATION :

2 Broadway, New York, NY 10004

HOURS OF WORK:

9:00 am - 5:30 pm (7.5 hours/day) or as required

Please note that this position is only open to MTA employees.

*This position is represented by the Transportation Communications Union (TCU)*

Opening :

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Job Summary :

The primary purpose of this position is to plan, monitor, track, and control costs for all MTA telecommunication activities, and the expansion and centralization of cellular and voice technology functions.

Responsibilities :

• Coordinate the efficient control over all corporate centralized telecommunications activities, including installations, changes and costs.
• Work with other IT technical resources to support voice and telecommunications related technical problems and services.
• Maintain controls over new and expanding telecommunications technologies (i.e. cellular phones, smartphones, voicemail etc.)
• Coordinate the development of voice and data proposals for service improvements.
• Monitor and analyze telecommunication monthly billing.
• Administer software changes to telecommunication databases.
• Develop procedures and corporate policies with regard to current and future usage of telecommunication technologies.
• Provide technical support for all voice related technologies including telephone, voice mail, pagers, cell phone, and call center services.
• Participate in the evaluation of new products and technologies.
• Guide less senior technicians and staff in performance of their tasks.
• Design and engineer solutions and standards to be applied within the department.

Required Qualifications :

• Strong knowledge and familiarity with commonly used concepts, practices, and procedures within the telecommunications field (ie., voice data communications, state of the art technology).
• Must be able to multitask.