TechOps Manager - Data Systems, Baseball - hawkeyeinnovations

TECHOPS MANAGER - DATA SYSTEMS, BASEBALL

Reports to: Director of Tech Ops

Contract: Full‑Time, Permanent

Location: Atlanta, GA required.

ROLE OVERVIEW

The TechOps Manager - Data Systems, Baseball is responsible for the production readiness, deployment, monitoring, support and continuous improvement of Baseball’s post-game data systems, while maintaining close alignment with live game operations across both cloud and on-prem environments.

This role sits within the Baseball Tech Ops function and reports to the Director of TechOps. It is closely embedded with both our Live Tracking and Post Game Solution Team, Operations, Engineering and Solution Ownership to ensure baseball data products are reliable, scalable, observable and operationally usable before they are deployed into production.

The role

owns the technical path from validated software release to production deployment, including release testing, deployment execution, reprocessing workflows, monitoring dashboards, incident escalation, operational documentation and training. It is not removed from Live Operations. The quality of post-game outputs is directly influenced by what happens during live capture, live delivery, system health and operational workflows.

This role must therefore stay deeply connected to operators, live issue patterns, data-quality trends and customer delivery

requirements

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RESPONSIBILITIES

PRODUCTION DEPLOYMENT & RELEASE READINESS

• Own production deployments for Baseball post-game data systems and related cloud/on-prem components.
• Test, validate and approve releases before deployment into production environments.
• Maintain staging and production environments, including configuration, release documentation and deployment processes.
• Act as a production-readiness gatekeeper, escalating or blocking releases that are not supportable, scalable or safe to deploy.

BASEBALL DATA PRODUCTS & REPROCESSING

• Serve as a Tech subject matter expert for Baseball data products across backend, frontend, cloud and operational workflows.
• Own data reprocessing workflows, including technical execution, quality validation and delivery of reprocessed feeds to customers.
• Maintain data feeds, feed specifications, validation processes and sample data generation for internal and external stakeholders.
• Build scripts, tools and automation to improve reprocessing reliability, reduce manual effort and scale delivery.

LIVE OPERATIONS ALIGNMENT & DATA QUALITY

• Stay closely aligned with Live Operations to understand how live capture, on-prem systems, cloud delivery and operational workflows impact post-game data quality.
• Participate in live game incident escalation where system health, data delivery or post-game outputs may be affected.