remote
Technology Support Specialist Temporary - aenetworks
Software Engineer
Provide on‑call technical support for enterprise clients, diagnosing and resolving Windows, Linux, and networking issues while ensuring high customer satisfaction and maintaining detailed documentation.
About the role
Key Responsibilities
- Respond to support tickets and phone calls, diagnosing hardware, software, and network problems for enterprise clients.
- Perform remote troubleshooting using tools such as TeamViewer, Remote Desktop, and SSH to resolve issues quickly.
- Document solutions and update knowledge base articles to improve team efficiency.
- Escalate complex problems to senior engineers and coordinate with vendors when necessary.
- Maintain inventory of hardware and software assets, ensuring compliance with licensing and security policies.
Requirements
- 3+ years of technical support experience in a corporate environment.
- Strong knowledge of Windows and Linux operating systems, including command‑line tools.
- Experience with networking fundamentals (TCP/IP, DNS, VPN, VLANs).
- Excellent communication skills and a customer‑centric approach.
- Ability to work independently and manage multiple tickets simultaneously.