Technology Support Specialist - Onsite Geelong - Epworth

The purpose of this position is for full operational accountability for the technology environment across each dedicated site, ensuring that all technology services operate reliably, efficiently, and in alignment with organisational standards. The role provides visible, on‑site support, maintaining a consistent presence across our Geelong hospital site to drive service excellence, operational readiness, and rapid response to emerging issues.

A core focus of the role is to deliver exceptional, high‑touch support to doctors, ensuring technology is always ready for surgeries, consultations, and clinical workflows. By anticipating needs, resolving issues quickly, and maintaining strong relationships with VMOs, JMOs, and medical students, the position directly contributes to safe, efficient patient care and zero avoidable clinical disruption.

The role also champions a customer‑centred service culture, ensuring all staff receive timely, professional support and that onboarding experiences for new employees and doctors are seamless and fully prepared. Through strong collaboration with ICT teams, clinical leaders, and internal stakeholders, the position strengthens trust, improves communication, and supports the smooth delivery of technology changes, deployments, and site‑specific improvements.

This role is based onsite at our Geelong hospital.

Position Description Inherent Requirements

You will bring;

• Certificate IV or Diploma in Information Technology, Networking, or a related discipline; or equivalent industry experience.
• Demonstrated experience in end‑user support within a complex, multi‑site environment.
• ITIL Foundation certification or equivalent service management training.
• Experience providing on‑site technology support in a fast‑paced environment with diverse user groups.
• Hands‑on experience supporting Windows desktop environments, mobile devices, and common enterprise applications.
• Experience coordinating with multiple ICT teams to resolve incidents and deliver technology services.
• Exposure to clinical or operational environments where technology directly supports frontline service delivery.
• Experience supporting the administration and expanding infrastructure in line with organisational requirements.
• Demonstrated adherence to security procedures and protocols.
• Ability to work independently and autonomously, managing workload and priorities with minimal supervision.
• Experience working with external vendors to support issue resolution, maintenance activities, and site‑based technology changes