onsite
Technology Support Specialist - Onsite - Epworth
Software Engineer
Seeking an Onsite Technology Support Specialist in Geelong to provide technical assistance, troubleshoot hardware and software issues, and ensure smooth IT operations for end-users.
About the role
Key Responsibilities
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Diagnose and resolve technical problems in a timely and efficient manner.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Assist with user account management and access control.
- Document technical issues and resolutions.
- Collaborate with other IT team members to escalate and resolve complex problems.
Requirements
- Proven experience in a technical support role.
- Strong understanding of computer hardware, operating systems, and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Good communication and interpersonal abilities.
- Ability to work independently and as part of a team.
Skills
customer supportcommunicationproblem solving