Technology Support Specialist - morganlewis

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms, with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking a Technology Support Analyst to support desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency.

Reporting to the IT Manager, the Technology Support Specialist provides front-line support for conference rooms, audiovisual systems, video meetings, and other meeting technologies. The position is designed for an entry-level candidate who is dependable, curious, customer-focused, and willing to learn. The specialist helps prepare rooms, test equipment, support live meetings, identify potential problems before they affect users, and document or escalate issues appropriately.

This position will reside in the Philadelphia office and will work a daily schedule of 9:00 am – 5:30 pm EST.

Responsibilities Include:

Prepare conference rooms and meeting spaces for scheduled meetings, presentations, video conferences, and firm events.

Perform routine room checks, equipment testing, and preventive maintenance to confirm systems are ready for use.

Provide live and time-sensitive support for meetings involving attorneys, clients, executives, professional staff, and outside participants.

Support Microsoft Teams, Zoom, Microsoft Teams Rooms, and other firm-approved conferencing platforms.

Set up and troubleshoot cameras, microphones, speakers, displays, projectors, room-control systems, cabling, adapters, and related audiovisual equipment.

Respond quickly and professionally when technical problems occur during meetings and remain calm while troubleshooting under pressure.

Monitor meeting schedules, prioritize overlapping requests, and coordinate coverage for multiple rooms or events.

Proactively identify equipment, room, or scheduling issues and take appropriate action without waiting for detailed instructions.

Assist users with screen sharing, audio and video settings, presentation connections, guest participation, and basic meeting controls.

Document incidents and service requests accurately in ServiceNow, including equipment details, troubleshooting steps, outcomes, and required follow-up.

Escalate complex issues to senior support staff, vendors, facilities, networking, or other IT teams while maintaining ownership of communication and follow-through.

Maintain inventories of audiovisual equipment, adapters, cables, loaner devices, and room accessories.

Assist with installation, replacement, testing, and basic configuration of conference-room and multimedia technology.

Create and update simple user instructions, room guides, checklists, and internal support documentation.