onsite
Technology Support Specialist II - lighthouseelectric
Software Engineer
Seeking a Technology Support Specialist II to provide technical assistance, troubleshoot hardware and software issues, and support end-users. Requires strong problem-solving and customer service skills.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Respond to user requests and resolve technical problems in a timely manner.
- Install, configure, and maintain computer systems and related hardware.
- Document technical procedures and user guides.
- Assist with IT projects and initiatives as needed.
- Ensure efficient operation of all IT systems.
Requirements
- Proven experience in a technical support role.
- Strong knowledge of computer hardware, software, and networking concepts.
- Excellent troubleshooting and problem-solving abilities.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
Skills
customer supportcommunicationproblem solving