remote
Technology Support Specialist - Httpsladgovcomjobopenings
Software Engineer
Seeking a Technology Support Specialist to provide remote technical assistance, troubleshoot hardware and software issues, and ensure smooth IT operations for users.
About the role
Key Responsibilities
- Provide remote technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and peripherals.
- Document technical issues and resolutions in a knowledge base.
- Escalate complex problems to senior support staff when necessary.
- Assist with user training and onboarding for new technologies.
Requirements
- Proven experience in a technical support role.
- Strong understanding of computer hardware, software, and networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Proficiency in providing remote technical assistance.
- Good communication and interpersonal abilities.
Skills
customer supportcommunicationproblem solving