onsite
Technology Support Specialist - highlandscollege
Software Engineer
Seeking a Technology Support Specialist in Birmingham to provide technical assistance, troubleshoot hardware and software issues, and ensure smooth IT operations for users.
About the role
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and peripherals.
- Assist with user account management and access control.
- Document support requests and resolutions in a ticketing system.
- Contribute to the development of IT support knowledge base articles.
Requirements
- Proven experience in a technical support role.
- Strong understanding of computer hardware, operating systems, and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Effective communication and interpersonal abilities.
- Ability to manage multiple tasks and prioritize effectively.
Skills
customer supportcommunicationproblem solving