onsite
Technology Support Specialist - Bozzuto
Software Engineer
Seeking a Technology Support Specialist to provide technical assistance and resolve hardware/software issues. This role requires strong troubleshooting skills and excellent customer service to ensure smooth technology operations.
About the role
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, or in person.
- Diagnose and resolve hardware and software issues, escalating complex problems as needed.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Assist with user account management and access control.
- Document support activities and resolutions in a ticketing system.
- Contribute to the development of IT support knowledge base articles.
Requirements
- Proven experience in a technical support or IT help desk role.
- Strong understanding of computer hardware, operating systems, and common software applications.
- Excellent troubleshooting and problem-solving abilities.
- Effective communication and interpersonal skills for interacting with users.
- Ability to manage multiple tasks and prioritize effectively.
Skills
technical supporttroubleshootinghardwaresoftwarecustomer serviceit support