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Technology Support Service Engineer - linklaters
Software Engineer
Seeking a Technology Support Service Engineer in Riyadh to provide technical assistance, troubleshoot hardware and software issues, and ensure smooth IT operations. Requires strong problem-solving skills and IT service management knowledge.
About the role
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and peripherals.
- Document technical issues and resolutions in the IT service management system.
- Assist with IT asset management and inventory.
- Escalate complex issues to senior technical staff when necessary.
Requirements
- Proven experience in a technical support role.
- Strong understanding of computer hardware, software, and networking concepts.
- Proficiency in troubleshooting common IT problems.
- Familiarity with IT service management (ITSM) principles and tools.
- Excellent communication and customer service skills.