Technology Support Officer - Griffith University

Key Responsibilities

• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Respond to user requests and incidents via various communication channels.
• Install, configure, and maintain computer hardware and software.
• Assist with user account management and access control.
• Document technical issues and resolutions for knowledge base creation.
• Collaborate with IT teams to escalate and resolve complex problems.

Requirements

• Proven experience in a technical support or IT helpdesk role.
• Strong understanding of computer hardware, operating systems, and common software applications.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal abilities.
• Ability to work independently and as part of a team.