Technology Support Lead - IBM MQ Engineer - JPMorganChase

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Infrastructure Platform (IP) you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

Applies technical expertise and problem-solving methodologies to projects of moderate scope

Drives a workstream or project consisting of one or more infrastructure engineering technologies

Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes

Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity

Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions

Operate and support IBM MQ environments across development, testing, and production, ensuring service availability, stability, and compliance with internal standards.

Support resilience objectives via disaster recovery planning, sustained resilience coordination, and testing/validation activities. Apply reliability engineering practices: define and improve service health indicators, operational thresholds, and actionable alerting to reduce noise and improve time-to-detect/time-to-recover.

Maintain clear operational runbooks, standards, and controls that enable consistent execution across a geographically distributed operations model.

Reduce toil through automation, including scripted remediation, self-service operational workflows, and repeatable change execution (e.g., certificate lifecycle, configuration validation, routine health checks).

Institutionalize post-incident learning: contribute to blameless reviews, ensure corrective actions are tracked to closure, and verify effectiveness through measurable outcome improvements.

Provide technical guidance and responsive support to application teams integrating with MQ, including connection patterns, security constraints, and operational best practices.

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

Demonstrated experience delivering AI-driven solutions to manage a large IBM MQ estate—building or operationalizing log/metric correlation, anomaly detection, and forecasting to identify and resolve issues, accelerate incident triage, root cause analysis .