onsite
Technology Support IT Specialist - infra
Software Engineer
Seeking a Technology Support Specialist to assist independent businesses with IT issues. This role involves troubleshooting hardware, software, and network problems, providing excellent customer service, and ensuring smooth technology operations.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues for independent businesses.
- Respond to user inquiries and resolve technical problems in a timely and efficient manner.
- Install, configure, and maintain computer systems and related hardware.
- Document support activities, solutions, and user feedback.
- Offer guidance and training to users on IT best practices.
Requirements
- Proven experience in IT support or a similar technical role.
- Strong understanding of operating systems such as Windows and macOS.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal abilities.
- Ability to work independently and manage multiple tasks.
Skills
customer supportcommunicationproblem solving