onsite
Technology Support Analyst - mwe
Software Engineer
Seeking a Technology Support Analyst in New York to provide technical assistance, troubleshoot hardware and software issues, and ensure smooth IT operations for users.
About the role
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and peripherals.
- Document support requests and resolutions in a ticketing system.
- Assist with user account management and access control.
- Escalate complex issues to senior support staff when necessary.
Requirements
- Proven experience as a Technical Support Analyst or similar role.
- Strong knowledge of computer hardware, software, and operating systems.
- Familiarity with networking concepts and troubleshooting.
- Excellent problem-solving and communication skills.
- Ability to manage multiple tasks and prioritize effectively.
Skills
customer supportcommunicationproblem solving