Technology Supplier & Contract Manager - Financial Times

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The Role

We are seeking a Technology Supplier & Contract Manager to assume responsibility for the operational management, governance, and commercial oversight of our key technology suppliers.

Reporting to the Project Portfolio Management Director within our Product & Technology organisation, you will make sure technology partners consistently meet contractual duties, service benchmarks, and business aims. You will lead the operational management of strategic suppliers once contracts are awarded, promoting supplier performance, governance, and value maximisation during the supplier lifecycle.

You will collaborate extensively with Product & Technology, Procurement, Finance, Legal, and supplier delivery teams. The goal is to develop supplier relationships, boost commercial outcomes, and uphold governance across software, SaaS, cloud, infrastructure, and managed service providers.

Key Responsibilities

• Manage the day-to-day operations of strategic technology vendors and service providers.
• Develop and maintain supplier governance frameworks, performance scorecards and regular service review cadences.
• Build strong supplier relationships while holding vendors accountable for contractual commitments, targets and SLAs.
• Drive continuous improvement through performance reviews, service improvement plans and effective blocking issue management.
• Identify and mitigate supplier risks relating to operational delivery, security, compliance and financial performance.
• Own the operational lifecycle of technology contracts, including onboarding, renewals, extensions, service reviews and supplier exits.