Technology Specialist - IT Service, Support and Operations - Infosys

Job Description:

• Responsible for overseeing the design implementation and maintenance of an organization s IT infrastructure
• Daily Operations Oversight Ensuring systems services and infrastructure operate reliably and securely
• Project Management Leading infrastructure related projects that align with business goals including upgrades migrations and new deployments
• Team Leadership Managing a team of Min of 10 IT professionals providing mentorship and evaluating performance
• Administration Maintaining networks servers databases and related systems ensuring optimal performance and uptime
• Security Compliance Implementing security protocols PAM and ensuring compliance with internal and external standards
• Disaster Recovery Designing and testing backup and recovery strategies to ensure business continuity
• Strong communication skills and should have strong business relationship management
• Experience in handling IT audits compliance

Key Responsibilities:

• Key Responsibilities
• IT Operations Management
• o Monitor and maintain IT infrastructure including servers networks endpoints and assets
• o Ensure compliance with organizational standards and security policies
• People Management
• o Lead and mentor IT operations team members ensuring optimal performance and professional growth
• o Manage shift schedules leave planning and team utilization
• Process Service Management
• o Implement and adhere to ITIL best practices for incident problem and change management
• o Track and ensure SLA compliance for all IT service requests and incidents
• Tools Technology
• o Manage ticketing systems such as ServiceNow SNOW for efficient workflow and reporting
• o Oversee asset lifecycle management including onboarding allocation and disposal
• Infrastructure Network
• o Maintain and troubleshoot servers network devices and connectivity issues
• o Ensure proper cabling labeling and documentation for all IT assets
• Continuous Improvement
• o Identify opportunities for process optimization and automation
• o Drive initiatives for improving IT service quality and user experience
• Required Skills Qualifications
• Proven experience in IT operations and infrastructure management
• Strong knowledge of ITIL framework and its practical implementation
• Hands on experience with ticket management tools e
• g
• ServiceNow
• Expertise in endpoint management asset management and network server administration
• Excellent leadership communication and problem solving skills

Additional Responsibilities:

• Technical Proficiency
• Windows
• Networking LAN WAN firewalls
• Virtualization VMware Hyper V
• cloud platforms AWS Azure