JOB SUMMARY
The City of Manhattan Beach is actively seeking a knowledgeable, supportive, and responsive Technology Specialist to join our dynamic team in the Information Technology Department. If you are passionate about technology and providing excellent service, join our team and enjoy the Manhattan Beach ocean view!
Under general supervision, installs and maintains computer systems, network and related equipment; performs technical and administrative work in administering the City’s and/or public safety’s network infrastructure and information systems, and does related work as required.
ESSENTIAL DUTIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.
- Installs, upgrades, troubleshoots and maintains Citywide Windows network and Windows operating system and Office Suite based computer hardware, software and applications.
- Maintains and supports the City's digital presence (social media, government cable channel, Internet and Intranet web sites); works closely with city departments in the content, upkeep, and maintenance of City web pages.
- Provides technical assistance and support for end user compute resources (i.e. desktop, laptop, tablet, mobile phone, etc.), including answering calls and resolving trouble tickets.
- Performs system and network administration functions such as user adds, moves and deletes, backup and restore, preventive maintenance, print queue support, upgrades, etc.
- Provides tier 1 support of departmental applications and takes corrective action as required or escalates to Senior Technology Specialists, Applications Analysts, Network Administrators, or Technology Systems Engineer.
- Maintains end user computer asset inventory management of desktops, laptops, mobile phone, tablets, printers, components, and desktop software licenses; administer procurements and deployment.
- Supports end user computer (i.e. desktop, laptop, mobile phones, tablets, etc.) technology refreshment using automated deployment tools and established processes.
- Maintains user and technical documentation; prepare reports; and other related information as required.
- Provides on-call support on a rotational basis.
- Provides support of public meeting broadcasts.
- Perform other office related duties as assigned.
MINIMUM QUALIFICATION GUIDELINES
Education/Training/Experience:
- A Bachelor’s degree in Information Technology or a related field AND three (3) years of technical experience in performing a full range of computer support and networking activities with direct customer contact and service is required.