onsite
Technology Services Support Consultant - KPMG Australia
Software Engineer
Seeking a Technology Services Support Consultant in Darwin to provide technical assistance and support for IT services. This role involves troubleshooting, system administration, and ensuring client satisfaction.
About the role
Key Responsibilities
- Provide first-level technical support and troubleshooting for IT-related issues.
- Respond to user requests and incidents in a timely and professional manner.
- Assist with system administration tasks and user account management.
- Document technical issues and resolutions for knowledge base creation.
- Collaborate with senior technical staff to resolve complex problems.
- Ensure high levels of customer satisfaction through effective support.
Requirements
- Proven experience in a technical support or IT services role.
- Strong understanding of common IT systems and software.
- Excellent problem-solving and analytical skills.
- Good communication and interpersonal abilities.
- Ability to work independently and as part of a team.
Skills
customer supportcommunicationproblem solving