onsite
Technology Services Specialist - fedex
Software Engineer
Seeking a Technology Services Specialist to provide technical support and IT services. Responsibilities include hardware and software installation, network troubleshooting, and ensuring smooth technology operations.
About the role
Key Responsibilities
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Troubleshoot and resolve technical problems, escalating complex issues to senior support teams when necessary.
- Perform regular maintenance and updates on IT equipment and systems.
- Assist with IT asset management and inventory.
- Document technical issues and resolutions for knowledge base creation.
Requirements
- Proven experience in a technical support or IT services role.
- Strong understanding of computer hardware, operating systems, and common software applications.
- Familiarity with network troubleshooting principles.
- Ability to diagnose and resolve technical hardware and software issues.
- Excellent communication and customer service skills.
Skills
software developmentsystem designproblem solving