Technology Services Lead - Global Markets Equities Production Services - Bank of America

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary Seeking an experienced production services specialist to join our Equities Derivatives & Swaps production services team providing front line technical support to end user requests and issues. Responsibilities include managing application platform monitoring and support, root cause analysis and preventative actions to ensure stability & resiliency across all services. Will lead incident & problem management activities, onboarding applications and effectively communicate to stakeholders for front office trading applications as part of a global production services team. The successful candidate will be one who also embraces innovation and can learn the business and technical components of an application and work with peers to ensure stable release deployments and platform stability. This role will be part of a team in New York, with a wider global team providing production services across core trading & technology locations. Candidate should have good knowledge of the Global Markets technology ecosystem, strong technical skills (e.g. SPLUNK and Dynatrace) as well as Global Markets Equities domain understanding. Able to conduct independent research as well as collaborate with bank SMEs. Key Responsibilities:

• Provide technical and operational support for Equities Derivatives & Swaps production traders, ensuring stability, performance, and compliance with enterprise standards
• Act as a primary point of contact for user Queries, Triaging, troubleshooting issues, and escalating or resolving high-priority incidents
• Work closely with Traders, Middle Office users, Sales and technology teams to prioritize and deliver enhancements aligned with business objectives
• Implement process improvements, maintain quality controls, and ensure adherence to internal policies and regulatory requirements
• Produce regular reports on system stability, incident trends, and team performance to support transparency and continuous improvement