remote
Technology Services Business Analyst II - TP
Data Analyst
Technology Services Business Analyst II role focused on analyzing and improving service delivery processes using data analytics, Agile practices, and visualization tools such as SQL and Tableau.
About the role
Key Responsibilities
- Gather and document business requirements for technology service initiatives, translating stakeholder needs into clear functional specifications.
- Analyze service performance data using SQL and Tableau to identify trends, root causes, and improvement opportunities.
- Collaborate with cross‑functional teams in Agile sprints, maintaining backlogs and user stories in Jira.
- Develop process maps and workflow diagrams to streamline operations and support automation efforts.
- Conduct gap analyses, recommend solutions, and support implementation testing and validation.
Requirements
- 3+ years of experience in business analysis within technology or service environments.
- Proficiency in SQL for data extraction and Tableau for reporting and visualization.
- Strong understanding of Agile methodologies and hands‑on experience with Jira or similar tools.
- Excellent communication and stakeholder management skills, with the ability to translate technical concepts for non‑technical audiences.
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.