Technology Service Specialist - Assistant Vice President - db

Job Description:

Job Title Technology Service Specialist

Corporate Title Assistant Vice President

Location Jacksonville, FL

Overview

As a technical member of the Managed Middleware Platform team, you will be responsible for ensuring the stability, availability, and resilience of enterprise messaging, IBM MQ and Solace platforms that support Deutsche Bank's global business operations. You will drive incident, problem, and change management, ensuring critical services and data flows are delivered reliably and within SLA commitments. Working closely with application, infrastructure, and business teams, you will proactively identify and mitigate operational risks, enhance platform performance, and support large-scale technology transformation initiatives. Through automation, observability, and SRE best practices, you will help improve operational efficiency, reduce toil, and strengthen the reliability of mission-critical platforms that power the Bank's digital ecosystem.

What We Offer You

A diverse and inclusive environment that embraces change, innovation, and collaboration

A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

Educational resources, matching gift and volunteer programs

What You’ll Do

Troubleshoot and resolve complex production issues to improve platform stability, performance, and availability

Review and validate application and platform changes, ensuring risks are identified and appropriate controls and documentation are in place

Develop and enhance monitoring, alerting, and observability capabilities to maximize platform performance and uptime

Lead incidents, problem, and post-mortem activities, driving root cause analysis and continuous improvement across support processes

Ensure critical data feeds and messaging services meet SLAs while maintaining high availability of business-critical functions

Collaborate across global teams and support operational responsibilities, including escalation management, disaster recovery coordination, and delegated ITAO/CSM activities

Skills You’ll Need

Several years of experience supporting IBM MQ and Solace technologies, with strong expertise across messaging infrastructure, including networks, UNIX/Linux, and storage platforms

Deep understanding of MQ and Solace architecture, including queue managers, channels, clusters, message brokers, queues, topics, VPNs, and access controls

Proven ability to troubleshoot complex messaging issues, including connectivity failures, queue backlogs, message loss, and performance bottlenecks