It's more than a career, it's a calling.
Worker Type:
Job Summary:
Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
- Resolves issues for applications and/or hardware.
- Assists with root cause analysis and makes recommendations to eliminate routine issues.
- Provides input on department policies and procedures in relations to process improvements and efficiency.
- Escalates issues appropriately to internal staff according to department protocol.
- Provides informal training to team members. Mentors the staff in resolution of customer questions or issues.
- Answers call center calls and utilizes the tools available to capture the information needed for further training and resolution.
- Performs other duties as assigned.
EDUCATION
- Associate's degree or IT Certificate in computer science or related field, or equivalent combination of education and experience
EXPERIENCE
PHYSICAL REQUIREMENTS
- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use/data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
- Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
Work Shift:
Job Type:
Department:
Scheduled Weekly Hours:
Benefits:
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
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