As a Technology Product Director, and under the administrative direction of the Public Works IT Project Management Office (PMO) Manager, you will lead the development, delivery, and continuous improvement of digital products and technology services across the department. In this role, you will oversee major initiatives from early research and business‑case planning through implementation, operations, and ongoing enhancement. This hands-on leadership role integrates product management, program delivery, portfolio governance, service management, and organizational change.
Important and Essential Duties: Your duties as a Technology Product Director may include, but are not limited to, the following:
- Develop and present product, service, and technology strategies aligned with department goals; lead product/project intake reviews and create business cases, product visions, and prioritization/investment recommendations.
- Translate strategic goals and user needs into actionable plans, including backlogs, delivery schedules, and release communications.
- Maintain an enterprise portfolio view and provide clear executive reporting on status, budget, risks, and capacity.
- Strengthen the PMO and product‑management functions through improved procedures, governance, templates, tools, metrics, documentation and training.
- Lead discovery, scope, requirements, and process‑improvement efforts; direct end‑to‑end delivery and continuous enhancement of digital products, services, and systems.
- Establish user‑centered, data‑informed practices and monitor performance, adoption, reliability, and user satisfaction metrics.
- Review production activities, resolve operational issues, and coordinate installation and implementation with internal and external partners.
- Ensure deliverables meet quality, readiness, security, supportability, and sustainability standards before release or presentation to stakeholders.
- Determine staffing needs and oversee, coach, evaluate, and direct staff, consultants, and contractors.
- Lead cross‑functional teams, facilitate decisions, resolve conflicts, and maintain progress across concurrent initiatives.
- Manage budgets, prepare cost estimates and funding requests, and present recommendations to governance/funding bodies.
- Plan and manage procurements, including requirements, requests for proposals, evaluations, purchase recommendations, contracts, vendor accounts, and consultant performance.
- Develop and coordinate change‑management, communication, training, adoption, and support plans.
- Serve as liaison to Public Works bureaus, other City departments, and external partners to coordinate product, user, data, and technology needs.
Education: