Job Description:
Job Title: Technology Operations Specialist, VP
Location: Pune, India
Role Description
You will be operating within the Production support services team of TST domain which spans 3 functions namely SES, TAS, & Trade Finance Lending domain which is a subdivision of Corporate Bank Production Services. In this role, you will be responsible for the following:
- To lead and drive resolution of functional and technical issues to resolution as primary role. (user request tickets, functional incidents, troubleshooting functional, application, and infrastructure incidents in the production environment of various incident severity).
- Drive delivery of identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Drive recovery of p3h and above incidents (functional and technical) Preparation and distribution of comms as well as updates to senior stakeholders.
- Participating in CAB calls to provide support and assistance to CAB to help drive the safer change KPI. Participate in problem management calls to help l3\cio teams replicate the issue and drive functional problem management tickets to resolution.
- Stakeholder management (CIO\MD grade) Ability to partner with Global Incident Management as well as infra and app support teams to help orchestrate recovery of major incidents.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Provide hands on technical and functional troubleshooting for a suite of applications within TST domain.
- Build up technical and functional subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration.
- Work to build awareness of Prod KPI’s and help drive initiatives to achieve the same.
- Identify pro-actively opportunities for automation and toil reduction.
- Drive to resolution service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3.
- Conduct review on our monitoring platforms for alert rationalization as well as addition of alerts to our real time monitoring tools to ensure application SLAs are achieved and maximum application availability (up time).