Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”
Breeze is hiring- join us!
The Technology Operations Specialist assists the Technology Operations Manager in providing IT support to all Breeze Team Members. The primary function of the Technology Operations Specialist position is to be the first point of contact for Breeze Team Members requiring technical assistance. Our team of technicians are tasked with identifying, prioritizing, and cataloging incidents and requests.
Here's what you'll do
- Respond to technical support incidents and requests in-person, via the ticketing system, email, chat, and on the phone in a friendly, professional, and timely manner
- Identify, troubleshoot, and resolve problems, or escalate the issue when applicable
- Communicate known problems and fixes to Team Members
- Submit knowledge base solutions
- Assist other technology Team Members in research of problems
- Responsible for troubleshooting a myriad of hardware, network, and software issues
- Add/delete/modify user account information and document accordingly
- Address requests to add, modify, create, and remove permissions
- Set up equipment for Team Members’ use, ensuring proper installation of cables, operating systems, and software
- Maintain records of system setups and installations in the asset management system
- Refer major hardware or software problems or defective products to business partners or other technology Team Members for service
- Assist with Microsoft Teams and Logitech meeting room equipment and services
- Monitor enterprise systems for performance, reliability, and capacity and execute appropriate support, maintenance, upgrades, and changes as needed
- Complete enterprise project work
- Support iPhone and Android handheld devices
- Inspect equipment and complete order records to prepare equipment for delivery to Team Members
- Install and perform minor repairs to hardware, software, or peripheral equipment following design and install specifications
- Microsoft 365 administration
- Maintain Team Member accounts and permissions in Microsoft Azure Active Directory
- Other duties as assigned
- Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence
Here's what you'll need to be successful
Minimum Qualifications
- 1+ years previous service desk and/or system administration experience