remote
Technology Operations Delivery Manager - JD Sports Fashion
Program Manager
Lead end‑to‑end technology delivery, aligning operational excellence with business strategy. Drive cross‑functional teams, implement Agile practices, and optimise processes to support a global omnichannel retail environment.
About the role
Key Responsibilities
- Own the full delivery lifecycle for technology initiatives, ensuring on‑time, on‑budget, and high‑quality outcomes.
- Collaborate with product, engineering, and business stakeholders to prioritise and scope projects.
- Implement Agile frameworks, facilitating sprint planning, reviews, and retrospectives.
- Drive continuous improvement of delivery processes, tooling, and metrics.
- Manage risks, escalations, and change requests, maintaining clear communication across all levels.
Requirements
- 5+ years of experience in technology delivery or operations within a fast‑paced retail or e‑commerce environment.
- Proven track record of leading cross‑functional teams and delivering complex projects.
- Strong knowledge of Agile methodologies (Scrum, Kanban) and project management tools.
- Excellent communication, stakeholder management, and problem‑solving skills.
- Experience with process improvement initiatives and performance metrics.
Skills
project managementprocess improvement