Technology Lead Business Analyst - citi

We are seeking a highly skilled and results-oriented Senior Technical Business Analyst to drive technology delivery, systems analysis, and business transformation initiatives across the Acquisitions, Marketing, and Risk portfolios supporting the U.S. Consumer Credit Cards business.

This role plays a critical part in enabling business growth, risk management, regulatory compliance, customer acquisition, and digital transformation initiatives through the delivery of scalable, secure, and innovative technology solutions. As demand and portfolio complexity continue to increase, this position serves as a key technology and business partner responsible for bridging strategic business objectives with technical execution.

The successful candidate will serve as a trusted advisor and liaison across Product, Business, Technology, Architecture, Operations, Data, Risk, and Vendor teams to ensure business needs are translated into well-defined solutions that drive measurable business value. This individual will leverage deep expertise in application development, systems analysis, business analysis, data integration, and technology delivery to guide initiatives from concept through implementation and post-production adoption.

This role requires a unique combination of technical expertise, business acumen, analytical problem-solving, leadership, and stakeholder management skills to successfully navigate a highly complex environment with multiple priorities, dependencies, and regulatory considerations.

Key Responsibilities

Strategic Technology & Business Partnership

• Partner closely with business leaders, product owners, technology teams, architects, and operational stakeholders to align technology investments with strategic business priorities.
• Support the delivery of initiatives that improve customer acquisition, customer engagement, marketing effectiveness, credit risk management, and operational efficiency.
• Translate strategic business goals into actionable technology roadmaps, requirements, and implementation plans.
• Act as a trusted advisor to business and technology leadership by providing insights, recommendations, and solution alternatives that balance business value, risk, cost, and technical feasibility.
• Participate in portfolio planning, investment prioritization, capacity planning, roadmap development, and strategic technology discussions.

Business Analysis & Requirements Leadership

• Lead the discovery, analysis, documentation, and validation of complex business, functional, technical, data, and non-functional requirements.
• Facilitate workshops, stakeholder interviews, process reviews, and solution design sessions to identify business needs and define future-state capabilities.
• Business Requirements Documents (BRDs)
• Functional Requirements Documents (FRDs)
• User Stories and Acceptance Criteria
• Process Flows