Technology IT Vendor Management Analyst - Marathon Health

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

Marathon Health is seeking an experienced IT Vendor Management Analyst. This role will oversee the performance, contracts, and relationships of key technology vendors, ensuring alignment with organizational goals. The Analyst will work closely with the VP of Technology/IT Operations to optimize agreements, manage risks, and ensure timely, budget-compliant delivery of IT services and products.

Key responsibilities include developing and executing a vendor management program, leveraging assets and systems to advance business outcomes, and collaborating with technology leaders to manage vendor relationships. This role involves both external and internal stakeholder interactions to deliver IT solutions and services.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Establish and implement an IT vendor management program that aligns with Marathon’s corporate goals and enhances teammate productivity and satisfaction.
• Collaborate with cross-functional teams, including Technology, Operations, Legal, Privacy, Finance, and HR, to meet objectives related to IT vendor management.
• Enhance service quality and delivery through continuous performance monitoring and constructive feedback.
• Drive cost savings by negotiating favorable contracts and optimizing resource utilization.
• Mitigate risks related to vendor issues, such as non-compliance, security breaches, and service disruptions.
• Stay informed on emerging technologies and services to ensure Marathon maintains its competitive technical advantage.
• Proactively monitor and manage contract renewals to optimize costs, ensuring alignment with strategic goals and any necessary service or product adjustments.

QUALIFICATIONS

Bachelor's degree in Computer Science, Information Technology, or a related field and a minimum of 5+ years of combined experience in broade