onsite
Technology Field Support Specialist - SITECH Northeast - Milton CAT
Software Engineer
Seeking a Technology Field Support Specialist to provide on-site technical assistance and troubleshooting for SITECH Northeast. This role requires strong hardware and networking knowledge to ensure optimal system performance for clients.
About the role
Key Responsibilities
- Provide on-site technical support and troubleshooting for SITECH Northeast systems.
- Diagnose and resolve hardware, software, and networking issues for customers.
- Install, configure, and maintain technology equipment and solutions.
- Educate customers on system usage and best practices.
- Document service activities and customer interactions accurately.
- Collaborate with internal teams to escalate and resolve complex technical problems.
Requirements
- Proven experience in a technical field support or similar role.
- Strong understanding of hardware, software, and networking principles.
- Excellent troubleshooting and problem-solving abilities.
- Effective communication and customer service skills.
- Ability to work independently and manage time effectively in a field environment.
Skills
customer supportcommunicationproblem solving