onsite
Technology Field Support Specialist - Milton CAT
Software Engineer
Seeking a Technology Field Support Specialist to provide on-site technical assistance for SITECH Northeast. This role involves troubleshooting hardware and software issues, ensuring customer satisfaction, and maintaining technology systems.
About the role
Key Responsibilities
- Provide on-site technical support and troubleshooting for SITECH Northeast technology solutions.
- Diagnose and resolve hardware, software, and network issues for customers.
- Install, configure, and maintain technology equipment and systems.
- Educate customers on the use and maintenance of technology products.
- Document service activities and customer interactions accurately.
- Collaborate with internal teams to ensure timely issue resolution.
Requirements
- Proven experience in technical field support or a similar role.
- Strong understanding of hardware, software, and networking principles.
- Excellent problem-solving and diagnostic skills.
- Ability to work independently and manage time effectively.
- Strong customer service and communication abilities.
Skills
customer supportcommunicationproblem solving