The Associate Director will serve as the technical authority for Observability and Event Management. Lead the technology strategy, engineering, and operational excellence of the enterprise’s monitoring, telemetry, and event lifecycle capabilities. This role ensures our platforms, applications, and infrastructure are measurable, predictable, and resilient – enabling proactive detection, automated remediation, and data-driven engineering decisions.
Responsibilities:
- Own the observability strategy across logs, metrics, traces, events, and digital experience monitoring.
- Position observability as an enterprise service with clear service definitions, support models, standards, and adoption expectations.
- Influence the architecture and lead the engineering portion of modern telemetry pipelines: OpenTelemetry, distribution tracing, log aggregation, and metrics platforms.
- Lead the technology portion for Event Management, including event detection, correlation, enrichment, noise reduction, and automated response.
- Support and implement AIOps capabilities to improve signal-to-noise ratio, reduce toil, and accelerate root-cause identification.
- Drive automation-first approaches for alerting, remediation, and event routing.
- Partner with architects, platform, and cloud engineering teams, to ensure observability and monitoring coverage are embedded into new and existing services, applications, infrastructure, and platforms.
- Lead tool selection, roadmap, and vendor management for observability and event platforms.
- Lead and develop a team responsible for enterprise observability services, including coaching, performance management, prioritization of team capacity, skills development, and alignment of team execution to enterprise technology priorities.
- Mentor engineers and influence engineering culture towards proactive reliability and data-driven operations.
- Bachelor’s Degree in Information Technology, Computer Science, or Business Administration with 9 years’ experience OR Master’s Degree with 8 years’ experience OR PhD with 4 years’ experience
- Deep expertise in observability/monitoring platforms: Datadog, Dynatrace, Grafana, or SolarWinds
- Strong understanding of OpenTelemetry, distributed tracing, and telemetry standards
- Hands-on experience with event correlation, AIOps and automation frameworks
- Demonstrated proficiency of ITIL Event Management, Incident Management and Operations Control
- Proven ability to translate telemetry into insights for engineering and leadership
- Exceptional communication and interpersonal skills with the ability to bridge the gap between technical and business audiences
- Capacity to make well-informed and timely decisions in a fast-paced environment
- Thorough understanding of customer needs and the ability to translate them into roadmap product/service offerings