Technology Engineer - 1042 - Systems Specialty - Citywide C00093 - City and County of San Francisco

Under direction, analyzes, plans, designs, implements, maintains, troubleshoots and enhances technology. Serves as the technical contributor for systems or platforms.

The 1042 Technology Engineer Associate is the journey level position in the Engineer series. The class is distinguished from the Senior level by the complexity of the systems or networks supported, and is more independent than the 1041 Technology Engineer – Associate level. This classification performs a wide range of complex analytical, design, planning, implementation, enhancement and problem resolution tasks on systems and platforms. It works within a framework of established procedures and interprets policies, procedures and guidelines. This level may formulate recommendations consistent with directives, policies, standards and regulations. Incumbents require only occasional instruction or assistance. Work is reviewed upon completion and for overall results.

The Technology Engineer series is distinguished from the Technology Analyst/Designer series as the Technology Engineers build, implement, and maintain core technology infrastructure, whereas the Technology Analyst/Designers analyze business needs, designs systems and services, and oversee implementation and ongoing improvement.

Supervision Exercised: May provide direction to subordinate Engineer staff and other technical staff. May provide consultation and guidance to all other Technology job families. Such responsibilities are ancillary to the main intent and focus of the position.

Essential Duties: 1. Provides day-to-day operational support for software systems, services, and supporting infrastructure, including cloud-based and on-premises environments. 2. Builds, patches, tests (check for compatibility issues, conducts QA) and deploys systems and platforms across cloud-based, on-premises, and hybrid environments meeting clients’ needs and specifications. 3. Plans and implements changes to software systems and infrastructure with the goal of enhancing performance, including through automated deployment and provisioning practices. 4. Performs data backup, data migration and disaster recovery operations. 5. Performs software and operating system upgrades and track system licensing. 6. Configures security settings or access permissions for groups and individuals. 7. Provides technical support (help desk) to users by troubleshooting problems related to software platform and application performance. 8. Documents procedures and troubleshooting procedures related to software systems, platforms, and services. 9. Configures, monitors and maintains software.

* This position may include additional duties as assigned.*