Technology Director - Apply

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.

LOCATION: APPLY is hybrid friendly with remote options available if needed. The preferred candidate should be based in (or within a location commutable to) the Greater London Area of the United Kingdom, working in hours that align to the UK timezone.

THE ROLE:

As a Technology Director, you'll provide strategic technical leadership across dedicated client accounts, guiding delivery, defining architecture, and mentoring the team, while taking genuine ownership of the client relationships that make the work matter. This means accountability not just to delivery contacts, but to senior stakeholders across the organisation and being able to navigate the commercial and structural complexity that comes with operating at that level. The role sits at the intersection of technical excellence and business growth: you'll help transform client organisations through innovative technology solutions, while deepening Apply’s presence and impact within each account.

RESPONSIBILITIES

Technical Leadership

Define and oversee high-level technical architecture and technology stack for accounts or portfolios

Define and communicate the AI adoption strategy for delivery squads, including how agentic workflows, AI-assisted development and LLM-based tools integrate into engineering practice.

Guide and review documentation that communicates architecture and topology of technical solutions

Act as the primary escalation point for technical issues both internally and externally

Team Management

Oversee the work of software engineers and technical team members to maintain high quality standards

Mentor technology team members to improve their contributions and professional growth

Define and manage the composition of delivery squads, ensuring deadlines are met and dependencies addressed

Client Engagement

Serve as the primary client-facing representative of the Technology and Account Leadership Team

Build credibility and trust with technical and non-technical stakeholders within client organizations

Provide expert advice and nurture relationships while navigating organizational complexities

Strategic Development

Actively contribute to growing existing accounts and to winning new work as part of the Business development team.

Work with Program Managers to identify, prevent, and mitigate project risks