Technology Change Manager - hubinternational

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions

The Opportunity

At HUB International, the Technology Change Manager is a process ownership role within the Technology and Operations Service Management Office (SMO), responsible for the operational support, governance, and continuous improvement of HUB's enterprise technology change management process. This role owns the Change Advisory Board (CAB) process end-to-end, supports the organization's IT General Controls compliance posture, and serves as the primary stakeholder for all change governance. As HUB continues to scale, this role is central to meeting the increased demand for cross-domain collaboration, ensuring visibility into the ever more complex change landscape, and preparing for the heightened regulatory and audit scrutiny. This role is built around three core pillars:

Pillar 1: Change Management Process Ownership and Operational Excellence

The Technology Change Manager owns the full enterprise technology change management lifecycle, spanning policy and process design, CAB facilitation, change coordinator development, and enterprise-wide scope expansion. This includes developing deep familiarity with HUB's change data, processes, and systems, enabling the manager to proactively identify and mitigate risk, minimize service impact, and drive adoption of change management standards across all HUB IT functions.

Pillar 2: IT General Controls Adherence

The Technology Change Manager supports HUB's change management control environment by ensuring that change activities comply with established IT General Controls requirements as a matter of standard operating practice. This capability supports HUB's IT General Controls framework and broader regulatory requirements and requires a working knowledge of control frameworks, a proactive approach to identifying gaps, and the ability to engage credibly with Internal Audit and TechOps Leadership.

Pillar 3: Future-Ready Change Management