About this role:
Wells Fargo is seeking a Technology Business Systems Senior Manager.
This Senior Manager role will lead CTO-wide Problem Management, Incident Management, Change Operations, Technology Resiliency, Vulnerability Management, Application Risk Management, Capacity Management and Backup Governance. The role requires a hands-on technology leader who can connect operational data with engineering action, challenge root causes and ensure permanent fixes are delivered.
The leader will manage a team focused on improving service stability, reducing vulnerability exposure, strengthening resiliency and driving disciplined execution across a complex enterprise technology landscape.
In this role, you will:
- Own CTO-wide Problem Management and drive reduction of recurring incidents, systemic issues and operational risk.
- Lead major incident and problem reviews across application, infrastructure, cloud, network, cybersecurity and platform domains.
- Challenge root cause analysis and remediation plans to ensure fixes address underlying engineering issues, not just symptoms.
- Partner with Engineering, Infrastructure, Cloud, SRE, Cybersecurity and Application teams to drive sustainable corrective actions.
- Use incident, problem, change, vulnerability, resiliency and operational health data to identify emerging risks and failure patterns.
- Lead governance for high-risk and high-impact changes, including risk assessment, implementation readiness, validation and rollback planning.
- Drive continuous improvement in change success rates, incident response, service recovery, platform stability and operational resilience.
- Lead CTO Vulnerability Management governance, including prioritization, remediation accountability and reduction of critical and high-risk exposure.
- Oversee Application Risk Management across critical services, ensuring reliability, recoverability, security and operational readiness expectations are met.
- Establish Capacity Management practices to track utilization, forecast demand and address performance or infrastructure constraints early.
- Lead Backup and Recovery governance, including data protection readiness, recovery validation and alignment to business continuity expectations.
- Influence technology roadmaps by highlighting reliability issues, resiliency gaps, technical debt and recurring operational challenges.
- Build, coach and lead a high-performing team across Problem, Incident, Change, Resiliency, Vulnerability, Capacity and Backup governance.
- Partner effectively with senior technology leaders, managers and global teams across locations and time zones.
Required Qualifications: