JOB SUMMARY
We are looking for a ServiceNow Developer to support the development and implementation of the ServiceNow IT Asset Management (Hardware Asset Management and Software Asset Management) capabilities within the ServiceNow Platform. The ServiceNow Developer role is technical in nature and will work with the Sr. Director, Technology Asset Management, Director of the ServiceNow Platform, the ServiceNow Architect, the ServiceNow administrators, the ServiceNow CMDB and ITOM Discovery teams as well as Asset Managers and business stakeholders of the platform.
CANDIDATE PROFILE
Education and Experience
Required:
- Bachelors degree in Information Technology, Computer Science or a related field, or equivalent experience
- ServiceNow Certified Implementation Specialist (CIS) – IT Asset Management Certification or equivalent
- 5+ yrs of hands-on experience with ServiceNow ITAM, ITOM and/or ITSM
- 2+ yrs of experience in gathering, analyzing and communicating requirements
- 2+ yrs of experience in systems administration and/or configuration management
- Deep functional and technical knowledge of ServiceNow ITAM Modules (HAM Pro and SAM Pro), Configuration Management Data Base (CMDB) and the IR
- Experience in designing, implementing, and optimizing SAM, HAM and CMDB structures to ensure compliance, accurate lifecycle tracking, and cost optimization
- Strong knowledge of ITIL processes and how they relate to ITAM (HAM/SAM) practices
- Understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal
- Understanding of the maturity of the ITAM modules from ServiceNow and the impact to current business processes and the SN platform.
- Experience with planning solutions focused on low code/no code implementations while minimizing customizations
- Experience in designing and developing solutions with SaaS solutions such as ServiceNow in an Agile Software Development environment
- Experience with UI Scripts, UI Action, UI Macro, UI Policies, Script includes, business rules, security rules and workflow development with workflow studio and flow designer
- Experience with scripting languages such as JavaScript, Angular.js, Perl and Powershell
- Experience loading data into ServiceNow from third party system using Web Services and Import sets
- Understanding of key technologies used to build ServiceNow integrations including Integration Hub, SSO, Rest Services, and related technologies
- System integration using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP REST/SOAP
- Experience working with varied architectural concepts, principles, and/or tools relevant to ITSM platforms
- Proven experience in implementing and managing ITAM solutions with a focus on both Hardware and Software Assets