Technology Analyst - IT Services - Infosys

Job Description:

• Summary
• Managing the engineers who are working extensively on Cisco network software and familiar with design support and deployment of Cisco products
• Leading the IT support team to ensure the maximum performance of a high traffic network infrastructure while maintaining system integrity
• Details
• Team management Having good experience in team management
• Client management Managing internal external stakeholders on going basis
• Communication Excellent communication and problem solving skills
• Configure troubleshooting maintain IT network infra Experience and knowledge of Cisco routing and switching install maintain and configure Cisco devices like ASA Firepower IPS Routers Switches and Cisco AnyConnect
• Also Knowledge and experience in Proxy setup and Checkpoint firewall management

Key Responsibilities:

• IT security compliance Audit
• o Managing the internal external and client audits Maintain Network security and compliance on ongoing basis like security patches updated IOS review audit logs access controls maintain and update network security guidelines participate in IT security audits and mitigate risks findings
• Network performance Reports Assess network performance to address business requirements and recommends for network planning and upgrades on systems
• Also plan for upgrading replacing hardware and software in the network
• ITIL Tracking and Reporting Capacity management change management vendor management and incident management including Performing disaster recovery operations
• Availability 24x7 support availability Flexible schedule including the ability to work nights and weekends
• Documentation Ability to create accurate network diagrams and documentation for design and planning network communication systems
• Education experience Bachelor s degree in network administration information technology computer science or a related field with 8 15 yrs experience
• Certification Cisco Certified Network Associate CCNA Cisco Certified Network Professional CCNP

Preferred Skills: