Software Engineer
Founded on the belief that today’s business needs require different, we’ve rewritten the rules of IT against tool sprawl and hardware that creates more headaches than help.
About Modern IT
Modern IT is a new kind of MSP: more intentional, more informed, and more inspired. Founded on the belief that today’s business needs require different, we’ve rewritten the rules of IT against tool sprawl and hardware that creates more headaches than help. Our ideology is simple: IT should put people and business into motion, not stand in the way. By thoughtfully putting services over servers, training and trust over technology, and heartbeats over hardware, we help harmonize people and processes and create IT ecosystems that foster calm, spur confidence, and energize people in the right direction: forward.
Modern IT is a platform-centric managed services provider that propels businesses into the digital age through strategic partnerships with Microsoft and ConnectWise. With a global clientele and a distributed team, we are positioned at the forefront of innovation and operational excellence.
Why This Role Exists
Every reactive ticket is a symptom of technology that drifted out of alignment. Most MSPs wait for the outage; we prevent it. This role exists to keep every client's technology aligned, benchmarked, and documented — closing gaps before they become downtime and turning findings into a smarter, more proactive service model.
You are accountable for: every assigned client benchmarked and scored on schedule, and each scheduled service day runs at least 90% proactive — with findings documented and reviewed with the client.
What You'll Own
What Success Looks Like
Posted July 29, 2026