Technology Alignment Engineer - ModernIT

Location: La Verne, CA (hybrid) — Onsite with client visits

Reports To: Technology Alignment Team Lead

Department: Technology Alignment

Type: Full-time · Onsite · 8am–5pm PST

Modern IT is a new kind of MSP: more intentional, more informed, and more inspired. Founded on the belief that today’s business needs require different, we’ve rewritten the rules of IT against tool sprawl and hardware that creates more headaches than help. Our ideology is simple: IT should put people and business into motion, not stand in the way. By thoughtfully putting services over servers, training and trust over technology, and heartbeats over hardware, we help harmonize people and processes and create IT ecosystems that foster calm, spur confidence, and energize people in the right direction: forward.

Modern IT is a platform-centric managed services provider that propels businesses into the digital age through strategic partnerships with Microsoft and ConnectWise. With a global clientele and a distributed team, we are positioned at the forefront of innovation and operational excellence.

Every reactive ticket is a symptom of technology that drifted out of alignment. Most MSPs wait for the outage; we prevent it. This role exists to keep every client's technology aligned, benchmarked, and documented — closing gaps before they become downtime and turning findings into a smarter, more proactive service model.

You are accountable for: every assigned client benchmarked and scored on schedule, and each scheduled service day runs at least 90% proactive — with findings documented and reviewed with the client.

• Benchmarking & scorecards. Review each assigned client's LAN/WAN and configurations against MSP and industry standards, on schedule, using the benchmarking platform.
• The Scheduled Service Day. Run BDOS and EDOS client meetings, complete Unique Client Checklists, and deliver and review the TAE Service Day Deliverable — holding 90% proactive / 10% reactive or better.
• Fewer reactive tickets. Close the misalignments that drive reactive work, pushing Tickets per Endpoint per Month and average resolution time down.
• Documentation & SOPs. Build and maintain the client technical documentation library and client-specific SOPs — app installs, new-user setups, endpoint config.
• Sharper standards. Contribute benchmarks to the Standards Committee and keep the standards library evolving.
• Revenue from findings. Surface project opportunities from what you find and feed the vCIO preflight and Technology Business Review (TBR) process.
• Every assigned client is benchmarked and scored on schedule — 100%.
• Scheduled service days run 90% proactive or better.
• Tickets per endpoint and resolution times trend down quarter over quarter.
• Documentation and SOPs stay current — nothing lives only in your head.