onsite
Technical/Help Desk Support - Collabera
Software Engineer
Seeking a Technical/Help Desk Support professional to provide technical assistance and resolve IT issues for users. This role requires strong troubleshooting and customer service skills.
About the role
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot hardware, software, and network issues.
- Escalate complex problems to senior support staff when necessary.
- Document all support requests and resolutions in a ticketing system.
- Assist with user account management and software installations.
Requirements
- Proven experience in a technical support or help desk role.
- Strong understanding of common operating systems and software applications.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal abilities.
- Ability to work independently and as part of a team.
Skills
customer supportcommunicationproblem solving