Technical Writer - SailPoint Technologies

Want to be on a team that full of results-driven individuals who are constantly seeking to innovate? Want to make an impact? At SailPoint, our Engineering team does just that. Our engineering is where high-quality professional engineering meets individual impact. Our team creates products are built on a mature, cloud-native event-driven microservices architecture hosted in AWS.

We are looking for a self-starting, detail-oriented, experienced Technical Writer to join our SaaS documentation team and help us on our mission to provide our users the information they need to be successful – in real time. To accomplish this, we create online IT administrator docs and KB-style articles, as well as in-app labels and messages.

In the process of creating content for our SaaS identity management customers, you’ll work with members of several other teams: Product Management, Engineering, UX/UI design, DevOps, QA, Professional Services and Support in a dynamic, continuous delivery deployment environment. You’ll need to be willing to dig for answers sometimes.

Responsibilities:

• Work closely with other Tech Writers and Project Managers on scope, sizing, and priority of tasks to ensure timely delivery of all documentation products
• Test documentation prior to publishing, and maintain it as needed
• Meet the dynamic timelines of product documentation written for continuous deployment
• Collaborate closely with other writers to edit shared content and integrate new content
• Work with PM and beta customers on beta documentation and related enablement content

Requirements:

• 2+ years of professional writing experience, backed by a degree in English or a related field
• Experience writing content for non-technical & technical audiences, such as IT administrators
• Excellent collaboration & communication skills (both verbal and written)
• Proven ability to research and experiment with unfamiliar subject matter
• Ability to work in a dynamic and rapidly changing environment

Preferred Skills & Experience:

• Professional writing experience on a SaaS product
• Familiarity with content strategy, SEO, and information architecture
• Working in HTML (or other markup language) & .css for online delivery
• Understanding of identity management, governance and compliance
• Comfortable following Agile methodologies & using issue tracking tools

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.