Technical Writer - Motorola Solutions

Company Overview

At Motorola Solutions , we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Aperçu de l’entreprise

Chez Motorola Solutions , nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

Job Description

Plan, write, and publish documentation for software/hardware releases and new product introductions, as the main writer for your portfolio, with support from a team.

Create user-friendly documentation that prioritizes customer experience.

Drive and execute improvements through cross-functional collaboration and leading by influence.

Improve processes and tools through collaboration with others and creative problem-solving.

Identify, suggest, and champion new solutions to improve documentation quality and customer content experience.

Analyze processes, tools, and deliverables to identify areas for improvement within the team and for collaboration across the business.

Assist with the evolution of our approach to customer-first content, collaborating with and managing change with organizations like Engineering, UX, Training, Support & Marketing.

Adapt to constraints through open collaboration with internal and external teams.

Build consensus and present business cases to leadership and internal teams for strategic alignment.

Qualifications

Experienced with multiple publication types, including online content syndication

Strong proficiency in Dita XML authoring and workflows

Experience creating HTML-first documentation where every page is page one, as well as other publication types

Ability to leverage AI tools to improve quality and efficiency

Skilled with consensus building with separate teams across the business

Knowledge of Heretto CCMS or similar component content management system

Familiarity with Jira and Confluence

Your Competitive Advantages

Experienced with the challenges of crea