Technical Writer - Lifelancer

Job Title: Technical Writer

Job Location: Remote

Job Location Type: Remote

Job Contract Type: Full-time

Job Seniority Level:

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Technical Writer will own content areas within a complex, fast-moving product ecosystem. As Technical Writer, you will work closely with other writers and with Product to deliver high-quality content on a monthly release cadence, using AI tooling and automation to produce documentation, and contribute to our multimedia strategy with video and eLearning content.

What You'll Do

• Own documentation for multiple areas within CRM Product; deliver new content on a monthly release content and manage existing content, ensuring it’s easy for customers to find and use
• Leverage AI tools and automation to improve documentation efficiency, quality, and speed-of-delivery
• Support our multimedia content strategy, including video and eLearning resources, to meet customers where they are
• Build strong relationships with product, engineering, and other stakeholders to stay ahead of upcoming changes and ensure content reflects the product accurately
• Collaborate with other writers and participate in review cycles
• Apply and help evolve team standards and processes for writing, publishing, and distribution

Requirements

• 3+ years of technical writing experience or equivalent in a related role (for example, information design, knowledge management, documentation engineering)
• A proven ability to dive deep into complex technical systems independently, learning new features quickly to translate them into customer-centric content
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
• Strong prioritization and organizational skills, with the ability to manage multiple projects and competing priorities in a deadline-driven environment