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Technical User Operations Specialist, Weekend Coverage - harvey
Systems Engineer
Seeking a Technical User Operations Specialist for weekend coverage, focusing on AI-powered legal and professional services. This role involves providing technical support and troubleshooting for enterprise clients.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for users of our AI-powered platform.
- Monitor system performance and identify potential issues.
- Escalate complex technical problems to relevant engineering teams.
- Document user issues and resolutions for knowledge base creation.
- Assist with user onboarding and training on platform features.
- Collaborate with cross-functional teams to improve user experience.
Requirements
- Proven experience in technical support or user operations roles.
- Familiarity with AI technologies and SaaS platforms.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and manage time effectively during weekend shifts.
Skills
customer supporttechnical supporttroubleshootingai